On-demand customer support for your SaaS startup

On-demand customer support for your SaaS startup

On-demand customer support for your SaaS startup

Free up your precious time, gather valuable feedback, and retain your users with Foundkit - outsourced customer support for solo founders.

30 minutes to discuss your customer
support needs.

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Free Trial

Try it for three days without paying.

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Moneyback Guarantee

Not happy? Get a refund in 30 days.

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Scalable Pricing

Pay for what you use - and no more.

SOLO FOUNDER?

Answering the same customer questions hurts your productivity.

Answering the same customer questions hurts your productivity.

Glued to your inbox answering the same enquiries? Feel like support is drawing you away from important product development tasks - but don't want to miss out on the insights?

It's a common story for early stage startups. Trying to balance growth with retention can leave you spinning your wheels. Outsourcing support to experts who know your business... now that could be the catalyst your startup needs.

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12 hrs

Average response time for
bootstrapped founders

$62 billion

Lost due to poor customer service

25x

More expensive to acquire vs retain customers

Foundkit helps you get on top of customer support.

Foundkit helps you get on top of customer support.

Foundkit helps you get on top of customer support.

Stop putting out fires and start focusing on growth by outsourcing support to Foundkit - the bootstrapped startup specialists.

SUPPORT

Our team resolves common customer enquiries 24/7

Our team resolves common customer enquiries 24/7

Support staff span three timezones for 100% coverage. They'll answer common customer queries on your chosen platform, with average response times of 90 seconds.

They'll receive training to familiarize themselves with your product, and an account manager monitors their performance to guarantee a consistent level of quality.

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RESOURCES

Keep your knowledge base up-to-date as you grow

Keep your knowledge base up-to-date as you grow

Outdated resources or inefficient workflows? We'll take care of it. Foundkit audits and optimizes the back end of your support for free.

We also offer on-demand article writing to keep your resources up-to-date with your ever-changing product.

INSIGHTS

Improve your product with weekly reports

Improve your product with weekly reports

Worried about losing the feedback loop with your customers? Every week, you'll receive a PDF summary of all the most useful user complaints, feature requests and bug reports.

So while we're saving your time by helping your customers, you're still learning from them. The insights we gather allow you to consistently improve your product and grow your startup. 

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30 minutes to discuss your customer
support needs.

What else do solo founders love about Foundkit?

What else do solo founders love about Foundkit?

What else do solo founders love about Foundkit?

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Support that scales with your growth

Extra traffic from a new feature launch or a great marketing campaign? Foundkit scales automatically - just pay a small extra fee per ticket above the limit.

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Daily updates to keep you in the loop

You'll receive key support metrics - including ticket numbers and average response times. Urgent or complex support requests will be sent immediately.

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Adapts to your support tools

Our team integrates with your favourite email and live chat support tools - including Intercom, FreshDesk, HelpScout, and ZenDesk.

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Specialized in SaaS startups

FoundKit knows your business and your challenges - our team only works with solo founders and tech startups.

3 steps to founder freedom.

3 steps to founder freedom:

3 steps to founder freedom:

1

Book a discovery call

We'll start with an onboarding session to understand your current support workflows and challenges.

2

Get a trained team

We will revise your knowledge hub materials and use them to train our support specialists.

3

Try Foundkit for free

It takes us 7 days to go live. After that, you'll have 3 days to try our services for free - no obligations.

Scalable pricing plans:

Scalable pricing plans

Scalable pricing plans

13

per month

  • 24/7 Customer support (email and live chat)
  • Daily check-ins
  • Weekly user feedback reports
  • Dedicated account manager
  • Free setup & knowledge base audit
  • 30-Day moneyback guarantee

30 minutes to discuss your customer
support needs.

Knowledge base updates

Free initial audit and setup. Afterwards, we'll write customer-oriented articles for a small flat fee.

$29/article

Questions and answers:

 

Questions & Answers

 

Questions & Answers

 

We are 100% tool-agnostic, so we will work with any support solution you have set-up at the moment. Intercom, Zendesk, Hubspot, LiveChat, Crisp, Help Scout - doesn't really matter.

At the moment we focus on the most common SaaS support channels: live-chats and emails.

One user request means one support ticket handled by our team till the end (meaning that we don't count every single message).

Sometimes the number of incoming tickets gets out of control. This might be due to the launch of new feature, marketing campaign, or unexpected crash of your system.

If this happens, we will redistribute our internal resources to make sure we've got you covered. If the number or messages exceeds the boundaries of your plan, we will simply add this amount to your next invoice.

To make sure that we handle your requests 24/7, we will assemble and train a team of three people in different time-zones. First of all, during the initial onboarding, together with you, we will ensure that your existing database of common FAQs, workflows, and processes is complete.

Then we will use these documents to onboard your customer support specialists and only involve you for questions that fall out of this scope.

Our account managers closely monitor the performance of your support team and content of messages that they send. This helps us to improve your support flows with each and every client request that we receive.

Every week your dedicated support team will send a message with information on how many requests were handled as well as insights from your customers on how your product could be improved.

We offer a 30-Days Money-Back Guarantee, so making sure your project is successful is in our best interest.

Start with a free discovery call.

Start with a free discovery call

Start with a free discovery call

In 30 minutes, we will...

➔ Examine your current support tools & workflows. 
➔ Provide free support flow optimization tips. 
➔ Offer a step-by-step plan for outsourcing support.
➔ Explain how you can get 3 days of FoundKit for FREE.

Next steps? Pick a time and date for your call!