1 MONTH  •  FLAT FEE  •  $4,499

Churn optimization research for SaaS

Churn optimization research for SaaS

Churn optimization research for SaaS

Churn optimization research for SaaS

It's not possible to start with a conversion optimization before you know what needs improvement. We will provide you with an exact understanding of what's causing churn in your customer lifecycle by researching your business, customers, and website efficiency.

It's not possible to start with a conversion optimization before you know what needs improvement. We will provide you with an exact understanding of what's causing churn in your customer lifecycle by researching your business, customers, and website efficiency.

It's not possible to start with a conversion optimization before you know what needs improvement. We will provide you with an exact understanding of what's causing churn in your customer lifecycle by researching your business, customers, and website efficiency.

It's not possible to start with a conversion optimization before you know what needs improvement. We will provide you with an exact understanding of what's causing churn in your customer lifecycle by researching your business, customers, and website efficiency.

Churn_Optimization_Research

Actionable research

Actionable research

Actionable research

Actionable research

Any entrepreneur is aware of how many factors influence startup growth. Most of them take long years to change and require a lot of effort for that. However, if you already have sign-ups in your SaaS you can find how to improve the performance of your customer lifecycle. Proper churn optimization research done right is all about exploring these possibilities.

Any entrepreneur is aware of how many factors influence startup growth. Most of them take long years to change and require a lot of effort for that. However, if you already have sign-ups in your SaaS you can find how to improve the performance of your customer lifecycle. Proper churn optimization research done right is all about exploring these possibilities.

Our churn optimization experts use a framework that has proved its effectiveness on dozens of different SaaS projects. Learn more about it and download for free here.

Our churn optimization experts use a framework that has proved its effectiveness on dozens of different SaaS projects. Learn more about it and download for free here.

$4,499

$4,499

one time fixed-price payment

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Business check: UVP, goals, competitors, etc.

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Customers check: interviews, desk research, customer journey, etc. 

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Customers check: interviews, desk research, customer journey, etc. 

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Lifecycle check: session replays, heuristics, data analysis, etc.

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The final report with a list of testing hypothesis. 

How it works:

How it works:

How it works:

How it works:

PHASE 1

Preparation

To begin with we need to get a snapshot of your business with our roadmapping session. We need this to customize our further research activities. 

To begin with we need to get a snapshot of your business with our roadmapping session. We need this to customize our further research activities. 

To begin with we need to get a snapshot of your business with our roadmapping session. We need this to customize our further research activities. 

PHASE 2

Research

We'll research your business, customers, and customer lifecycle to collect a list of concrete product issues that increase your churn rates.

PHASE 3

Reporting

Report Preparation

Once we have the number of problems that cause churn we will start preparing the final churn reduction guide for you. Use it to test on your own or proceed with our help. 

FAQ

FAQ

FAQ

FAQ

How will we communicate?

How will we communicate?

We will meet via BlueJeans/Zoom link and use Google Drive to make sure all of the insights are safely saved. You'll have access to this information in your personal Foundkit account. As for the ongoing communication, we'll be using a good old email. Every week you'll receive a weekly update with a report on our activities and research deliverables.

How do I start?

Just click a “Research What Makes Your Customers Churn” button and fill in some basic information about your business. If you haven't done your churn optimization planning session yet, we’ll get back to you with few options for the time and the session overview document (so that you could familiarize yourself with the content for the session). Once the time is selected, I’ll send you the invoice and a few documents to sign. It includes NDA so your data will be safe and secure. 

Why you?

For the last 5 years, we've been working on extending our design-for-conversion expertise and applying it to practice, helping other entrepreneurs to plan and implement SaaS churn optimization projects that yield concrete profits. 

We've helped companies like Mastercard, EBRD, OLX, Hint, and TomTom to craft user experiences that streamline customers to the bottom of their funnels. 

For the last 5 years, we've been working on extending our design-for-conversion expertise and applying it to practice, helping other entrepreneurs to plan and implement SaaS churn optimization projects that yield concrete profits. 

We've helped companies like Mastercard, EBRD, OLX, Hint, and TomTom to craft user experiences that streamline customers to the bottom of their funnels. 

How safe is my business data?

Signing the NDA is an essential part of the process, so you don’t have to worry about it. NDA is included in our Master Service Agreement, so will never share any information about your business with third parties.

Testimonials

Testimonials

Testimonials

Group

"...Stan led the design for a sign-up funnel for a new product we were launching at Hint Health. The very first version of it beat our target conversion metric and generated zero customer confusion during the launch...."

"...Stan led the design for a sign-up funnel for a new product we were launching at Hint Health. The very first version of it beat our target conversion metric and generated zero customer confusion during the launch...."

"...Stan led the design for a sign-up funnel for a new product we were launching at Hint Health. The very first version of it beat our target conversion metric and generated zero customer confusion during the launch...."

Dan_Slate

Dan Slate
Hint Health

Group

"...We were stuck with complex user flows we thought were needed to enable the on-demand digital manufacturing of goods. I got exactly the firm hand-holding I needed. From complex and noisy, we moved to crystal clear...." 

"...We were stuck with complex user flows we thought were needed to enable the on-demand digital manufacturing of goods. I got exactly the firm hand-holding I needed. From complex and noisy, we moved to crystal clear...." 

"...We were stuck with complex user flows we thought were needed to enable the on-demand digital manufacturing of goods. I got exactly the firm hand-holding I needed. From complex and noisy, we moved to crystal clear...." 

0

Thierry Adelbrecht 
Artefactorist

Thierry Adelbrecht 
Artefactorist

Group

"...The goals were to improve conversion and bring sanity to a rather complex user dashboard and user flow. Stan delivered far exceeding expectations, from strategy and research all the way to a complete product...."  

"...The goals were to improve conversion and bring sanity to a rather complex user dashboard and user flow. Stan delivered far exceeding expectations, from strategy and research all the way to a complete product...."  

"...The goals were to improve conversion and bring sanity to a rather complex user dashboard and user flow. Stan delivered far exceeding expectations, from strategy and research all the way to a complete product...."  

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Alin Zdroba 
Fastflatfee

Ready to get your project started?

Ready to get your project started?