Create detailed support docs to reduce SaaS churn
An onboarding process is incomplete without support documents and actionable guides. Support documents are a great way to increase the activation rate and reduce churn as they provide all the help new users need to get started with your software.
Webflow has created several support documents for its users including videos, tutorials, and community forum.
MailChimp offers its customers with actionable guides on every single feature. There isn’t anything that you won’t find in their library.
Twilio has added a link to its documents in the primary menu so that it is visible right away and users can access it instantly.
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