Offer live chat to reduce SaaS churn
Live chat is the best thing you can give new users. It increases conversions, reduces churn, and keeps users engaged during the onboarding process. You can offer help immediately before they even think of leaving.
TradeShift increased sales opportunities by a whopping 32% with live chat.
Mention increased activation rate by 12% after it started sending a customized welcome message to new users.
SalesLoft used live chat to increase sales and conversions. It received 8x more demo appointments for the software via live chat.
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