Privacy Policy

Privacy Policy

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

Effective date: March 12, 2021

Introduction and Scope

Introduction and Scope

Foundkit (“AI support assistant”, “we”, “us”, “our”) understands that your privacy is important. This Privacy Policy (“Policy”) is designed to explain how we collect, use, process and store personal data within our AI-powered browser extension (“Application”) on behalf of our customers that use the Application.

Basis of Processing

Basis of Processing

In the context of providing the Application to our customers, we are a data processor for any data that is processed within the Application. This means that we do not decide on the purposes of the data processing - it’s our customers that do and who act as data controllers for the data that is processed in the Application.

Categories of Data

Categories of Data

Typically, we will process the following types of data within our Application (“Customer Data”): 

  • biographical information disclosed by our customer’s users such as names and emails;
  • any other personal information that may be shared with us by our customers’ users, such as the contents of their inquiries.

Purposes of Processing

Purposes of Processing

We process Customer Data for the purposes of: 

  • training the algorithms of the assistant on customer’s company tone of voice and technical specific of the product;
  • allowing a customer of ours to receive automatic chat response drafts from our Application;

Sharing Data with Third Parties

Sharing Data with Third Parties

In order to make our Application work as intended and improve its functionality we use certain third party providers that may have access to personal data. They won’t process Customer Data for any purposes other than providing services to us. For instance, we use third parties that provide us with AI solutions as well as cloud storage and product analytics services.

Other Disclosure of Data

Other Disclosure of Data

We may disclose Customer Data:

  • to the extent required by law or if we have a good-faith belief that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, or private parties, including but not limited to: in response to subpoenas, search warrants, or court orders;
  • in connection with a merger, division, restructuring, or other association change.

Data Integrity & Security

Data Integrity & Security

Foundkit takes information security very seriously. We work hard to protect Customer Data you give us from loss, misuse, or unauthorized access. We utilize a variety of technical and organizational safeguards such as encryption, digital and physical access controls, non-disclosure agreements, and other technical and organizational measures  to protect the Customer Data submitted to us, both during transmission and once it is received.

Data Retention Period

Data Retention Period

We will retain Customer Data for as long in accordance with our customers’ needs. This means in most cases we will delete Customer Data shortly after termination of the contractual relationship with the customer.

Access, Review, Objection to Processing & Portability 

Access, Review, Objection to Processing & Portability 

GDPR grants individuals a number of rights concerning the use, storage, and processing of personal information. 

Under certain circumstances, you may exercise the following privacy rights:

  • right of access – you may request a copy of the information we hold about you.
  • right of rectification – you have the right to correct inaccurate or incomplete information about you.
  • right to be forgotten – you can ask for the information about you to be deleted. 
  • right to restriction of processing – where certain conditions apply, you can ask to temporarily ‘block’ the processing of your personal information. 
  • right to withdraw consent - you have the right to revoke your consent to process your personal data.
  • right to data portability – you may have the right to have the data we hold about you transferred to another organization and to receive personal data in a structured, commonly used format.

Keep in mind that if you wish to exercise any of your privacy rights mentioned above you should forward them to our customer (data controller) who has a direct relationship with you because it is our customer who makes a final decision as to whether to fulfill any such requests. 

If you wish to learn more about the GDPR and your rights, the Information Commissioner’s Office website is a reliable source.

Privacy of Children

Privacy of Children

Our Application is not directed to collect personal information from people under the age of 18. We do not knowingly allow anyone under 16 to submit any personal information to our Application. If you believe your child may have provided us with their personal information, you can contact us using the information in the Contact Us section of this document and we will delete the personal information.

Changes to this Policy

Changes to this Policy

If we make any material change to this Policy, we will post the revised Policy to this web page and update the “Effective on” date above to reflect the date on which the new Policy became effective. We will also notify you about these changes via email.

Contact Us

Contact Us

If you have any questions about this Policy or the processing of data within our Application, please contact us at bogdan@foundkit.com.  

Supervisory Authority Oversight

Supervisory Authority Oversight

You may also have the right to lodge a complaint with applicable EU data protection authorities.