Use concierge onboarding to reduce SaaS churn
Concierge onboarding is when you get in touch with users and offer them personalized guidance and suggestions. This type of onboarding is a great way to engage users, reduce churn, and increase conversions.
Customer.io doubled its conversion rate when it switched to concierge onboarding.
Groove sends its news users multiple messages in the inbox. As much as 80% of users convert to paid customers.
Content Marketer (now Mailshake) used manual onboarding to increase conversions. Around 55% of people who spoke to an agent converted.
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