Use concierge onboarding to reduce SaaS churn
Concierge onboarding is when you get in touch with users and offer them personalized guidance and suggestions. This type of onboarding is a great way to engage users, reduce churn, and increase conversions.
Customer.io doubled its conversion rate when it switched to concierge onboarding.
Groove sends its news users multiple messages in the inbox. As much as 80% of users convert to paid customers.
Content Marketer (now Mailshake) used manual onboarding to increase conversions. Around 55% of people who spoke to an agent converted.
FREE OPTIMIZATION GUIDE
Stop Your SaaS From Leaking Customers With Our Proven Optimization Process
We will reveal an EXACT framework we use to improve conversion & retention rates of our SaaS clients by at least 30%.DOWNLOAD FREE PDF
Related techniques SEE ALL THE TECHNIQUES >
LOOKING FOR THE WAY TO STOP YOUR SAAS FROM LEAKING MONEY?
Download our FREE guide with the battle-tested process for SaaS conversion & retention optimization
Get a PDF with an exact step-by-step framework we use with our SaaS clients to research why their SaaS is leaking money, define optimization opportunities and run data-driven experiments that bring tangible ROI.