Track referral campaign to reduce SaaS churn
Creating a referral program isn’t enough rather you need to track performance regularly. Identify the right success metrics consistent with your program’s goals. Track engagement of existing customers and referrals, and take necessary improvement actions.
Learn our step-by-step churn optimization process
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Implement with our proven SaaS Churn Optimization Framework
Download a PDF with an exact process we use with our SaaS clients to research, define optimization opportunities and test.